Refund & Returns Policy

Try PlantSays Pulse on every plant you own. If it isn't helping within 30 days, send it back.

The short version

• You have 30 days from delivery to request a return.
• Items should be in the condition you received them, with the probe, cable and packaging.
• You keep the free cheat sheet and guides either way.
• Refunds go back to your original payment method once we receive and check the return.

How to start a return

Message us through our contact page with your order number and the reason for the return. We'll reply with return instructions and the return address. Please don't send items back without contacting us first. We can't match returns that arrive without an order number.

Damaged, defective or wrong items

If your Pulse arrives damaged, stops working or isn't what you ordered, contact us within 30 days of delivery and include a photo if you can. We'll send a replacement or a full refund, and we cover return shipping for these cases.

Return shipping

For change-of-mind returns, the customer pays return shipping unless we tell you otherwise. Original shipping charges can't be refunded.

Refund timing

Once your return arrives and passes inspection, we'll email you and issue the refund. Your bank or card issuer may need 5–10 business days to post it. If it's been longer than that, contact us.

Exchanges

The fastest way to swap an item is to return the one you have and place a new order for the one you want.

Exceptions

Gift cards and free bonus items (like the digital guides) can't be returned. Items that are damaged by misuse or that come back incomplete may not qualify for a full refund.